Shipping Policy
Every Nupova order ships with tracking. Here is what to expect from the moment you pay to the moment your parcel arrives.
Processing time
We process orders Monday to Friday. Once your payment is confirmed, your order is checked and handed to our fulfilment partner within 2–3 business days. Orders placed at the weekend or on a public holiday are processed on the next business day.
Delivery times
- Standard shipping: 5–15 business days after dispatch. Free on every order.
- Fast shipping: 3–10 business days after dispatch. Available to selected countries; the price is shown at checkout.
Delivery times are estimates, not guarantees. Peak seasons, severe weather and customs checks can add a few days. The product page shows an estimated delivery window for your order before you buy.
Where we ship
We ship to every country listed at checkout. If your country isn't in the list, we can't deliver there yet. Email us and we'll let you know if that changes.
Tracking your order
When your order ships we email you a tracking number and a link to follow the parcel. Tracking can take 1–2 business days to show its first update. If your order contains several items, they may arrive in separate parcels, each with its own tracking number. You can also check your order at any time on our Track your order page.
Customs, duties and taxes
Some countries charge import duties or taxes when a parcel arrives. These charges are set by your country's customs authority, are not included in our prices, and are the recipient's responsibility. We can't predict or control them, so please check your local rules if you're unsure.
Changing or cancelling an order
Need to change your address or cancel? Email us at support@nupova.com within 12 hours of ordering, with your order number. Once an order has been dispatched we can't change or cancel it, but you can still return it under our Refund Policy.
Incorrect addresses
Please double-check your address at checkout. If a parcel is lost or returned because the address provided was incorrect or incomplete, we can't offer a free replacement or a refund. We will gladly reship it once the extra shipping cost is paid.
Lost or delayed parcels
If your tracking hasn't updated for 30 days, or your parcel hasn't arrived 30 days after the end of its estimated delivery window, contact us. We'll open an investigation with the carrier and, if the parcel can't be found, send a replacement or give you a full refund.
Questions?
Email support@nupova.com or use our contact form. We reply within 24 hours on business days.