Privacy Policy
This Privacy Policy explains what personal information Nupova ("we", "us"), 30 N. Gould St., Sheridan, WY 82801, US, collects when you visit our website or buy from us, how we use it, and the choices you have.
Information we collect
Information you give us
- Contact and order details: your name, email address, shipping and billing address, phone number (optional) and the items you order.
- Account details: if you create an account, your login email and password (stored encrypted) and any saved addresses.
- Messages: anything you send us through our contact form or by email.
Information collected automatically
- Device and usage data: IP address, browser and device type, the pages you view, the site that referred you and the approximate location derived from your IP address.
- Cookies and similar technologies: see "Cookies and advertising" below.
Payment information
Payments are handled by our payment provider. Your full card details go directly to them and are never stored on our servers. We only receive confirmation that the payment succeeded and limited details such as the card type and last four digits.
How we use your information
- To process, fulfil and deliver your order, and to send order confirmations and shipping updates.
- To answer your questions and handle returns and refunds.
- To prevent fraud and keep our website secure.
- To send you marketing emails, only if you've signed up. You can unsubscribe at any time using the link in every email.
- To measure and improve our website and advertising, where you have allowed it (see below).
- To meet our legal, tax and accounting obligations.
Cookies and advertising
We use essential cookies to keep your cart and login working. With your permission, we also use analytics and advertising technologies (Google Analytics, the Meta Pixel and the TikTok Pixel) to understand how our site is used and to measure and show our ads. When you place an order, we may also send order details (with your email and phone number in hashed form) to Meta and TikTok to measure ad performance.
Visitors from the European Economic Area, the United Kingdom and Switzerland are asked for consent before any analytics or advertising technology loads. You can change your choice at any time using the Cookie preferences link in our website footer.
Who we share your information with
- Fulfilment partners and suppliers, who receive your name, shipping address and phone number so they can pack and ship your order.
- Shipping carriers, to deliver your parcel and provide tracking.
- Payment providers, to process payments and refunds.
- Service providers who host our website, send our emails and provide analytics, under contracts that limit how they use your data.
- Advertising partners (Meta, TikTok, Google), as described above and only where permitted.
- Authorities, when the law requires it or to protect our rights.
We do not sell your personal information for money.
International transfers
We work with partners around the world, so your information may be processed outside your country, including in countries with different data protection laws. Where required, we use appropriate safeguards such as standard contractual clauses.
How long we keep it
We keep order records for as long as tax and accounting laws require (usually up to 7 years). Account information is kept until you ask us to delete your account. Marketing preferences are kept until you unsubscribe.
Your rights
Depending on where you live, you may have the right to access, correct or delete your personal information, to receive a copy of it, to object to or restrict how we use it, to withdraw consent, and to opt out of targeted advertising. To exercise any of these rights, email support@nupova.com. We'll respond within the time the law requires and won't treat you differently for exercising your rights. You may also complain to your local data protection authority.
Security
We use encryption (HTTPS) on every page and limit access to personal information to the people who need it. No method of transmission or storage is completely secure, but we work hard to protect your data.
Children
Our website isn't intended for children under 16, and we don't knowingly collect their personal information.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.
Contact us
Questions about your privacy? Email support@nupova.com or write to us at:
Nupova
30 N. Gould St.
Sheridan, WY 82801
US